Tretinoin you,
and your skin,
will love using.
Formula tailored to your skin
Initial results in weeks
Amazing dermatologist support along the way
GET 2-MONTH TRIAL
60-day trial, $59.
Prescription skincare
made personal.
Night Shift
Tailored tretinoin serum
Wrinkles
Fine lines
Texture
Firmness
Dark spots
3 simple steps to
wake up glowing:
STEP 1
Share your skin goals
No need for an in-person visit to the dermatologist. In just a few minutes, share details about your skin and upload photos on our secure telehealth portal.
STEP 2
Our doctors tailor your formula
You are unique and your skin is too. A doctor will review your profile and tailor your derm-strength Night Shift serum to create a formula just for you.
STEP 3
Check in with your skin coach
Like any fitness routine, retinoids work best by starting out slowly. Your provider is available at any time to check in and assess your progress.
Start your trial
60-day trial, $59.
Elevated essentials
for your skin’s daily needs
We’ve got your essential skincare routine covered, morning and night, with dermatologist-designed products made to work together for your skin goals.
Restore
Liquid Cloak
Vitamin C & E + Ferulic Acid Serum
Moisturize
Daily Sip Moisturizer
Rich w/ Ceramides + Hyaluronic Acid
Protect
NeverSkip Tinted 100% Mineral SPF 30
Treat
Night Shift Tretinoin Serum - Rx
A personal provider
at your fingertips
Board-certified doctors will get to know your skin and start you off with an appropriate strength level. When your skin is ready, they’ll upgrade your strength. Our dermatologist partners tailor your Tretinoin prescription online, so whether you’re a retinoid newbie or veteran, you’ll get a great retinoid experience.
A luxurious texture,
goes on velvety smooth.
Tretinoin & niacinamide combine to get you results while limiting harsh drying effects on your skin.
Clinically proven ingredients
Get research-backed skincare for your goals.
A personal dermatology provider
Questions? Your provider is just a message away.
Delivered to your doorstep
Take skincare off your to-do list.
Free, easy cancellation
Change your mind? Cancel anytime you want.
Questions?
We’ve got answers.
01
How Does It Work?
• Share your skin story in minutes. After checkout, share details about your skin by completing your Skin Profile. You’ll answer a few questions and upload photos of your face and ID.
• Your doctor tailors your formula. Your doctor evaluates your Skin Profile within 24-48 hours and writes a prescription, if applicable.
• Voila! Retinoid in the mail. Get your tailored retinoid serum delivered to you.
02
When Will My Provider Review My Skin Profile?
If you’re waiting for your initial Skin Profile to be reviewed and have not heard from your provider, please make sure your order status is Pending Medical Provider Review. If your Skin Profile is incomplete, go to your Skin Profile to complete it.
You can expect to hear back from your provider within 24-48 hours of completing your Skin Profile. During the weekends and holidays, you can expect to hear back within 72 hours. If your provider hasn’t reviewed your Skin Profile after 48 hours of completing it and you’d like to check the status of your order, please email us at support@dearbrightly.com, and we’ll be happy to help!
03
Which States Is Dear Brightly Available?
Our over-the-counter products ship anywhere in the US. Telehealth regulations for prescription-grade services limit us, but they’re constantly changing, so stay tuned! If we’re not available in your state, please email support@dearbrightly.com, and we’ll look into it.
04
Does Dear Brightly Service Other Countries Outside The Us?
Currently, we are limited by telehealth regulations and only service certain states in the US. We don’t ship over-the-counter products outside the US right now but stay tuned as things may change in the future!
05
When Can I Expect My Shipment?
Expect to receive your order for prescription-grade products within 5-7 business days after completing your Skin Profile. When an order is shipped, a shipping confirmation email along with tracking information is emailed to you. You can also check the status of your shipment in your account Overview.
06
Can I Choose My Pharmacy?
Yes. Your prescription formulas are compounded by our preferred pharmacy, which offers the convenience of shipping the order to your home and a lower negotiated price. However, we are happy to have your provider send in your prescription to your preferred pharmacy. When choosing your pharmacy, please confirm that they are a compounding pharmacy and are able to receive e-prescriptions. Please emailsupport@dearbrightly.com to let us know your preferred pharmacy before your provider performs your consult so that your prescription can be sent to the correct place. You’ll only be charged an online doctor’s consult fee.
07
Can I Use My Hsa/fsa Card?
We’re not set up to accept HSA/FSA payments directly. If your payment doesn’t go through, you’ll have to check with your insurance to see if your HSA/FSA covers this type of purchase. If you need an itemized receipt after your purchase, just email support@dearbrightly.com, and we can provide it for you. We're happy to help!
08
Can I Use My Insurance?
Currently, services are not covered by insurance. Also, some insurance companies do not cover prescription retinoids for beauty or cosmetic reasons. However, we're always happy to provide an itemized receipt if your insurance carrier covers prescription retinoids!
Email us: support@dearbrightly.com
09
What’s The Return Policy?
For over-the-counter products, all returns or exchanges must be processed within 14 days of receiving the order. You will receive your refund in the original form of payment. Credit card refunds take 5-10 business days to appear on your statement. Shipping fees for returns are not covered by Dear Brightly.
For prescription-grade services/products, you can cancel your order if you have not completed your Skin Profile. No refunds will be issued as your payment has only been authorized, not charged at this point. If your provider has already reviewed your Skin Profile but your order has not shipped, you are eligible for a refund less the provider fee. Unfortunately, we do not accept returns or exchanges for prescription-grade products already shipped or in transit since they are specifically formulated for you.
Please reach out to support@dearbrightly.com with your order ID.
GET GLOWING, START NOW.
60-day trial, $59.