Contact us



This is the best channel to reach us about anything non-medical. We’re always happy to help! We can help you with questions or concerns regarding billing, order status, address changes, etc.

You can expect to receive a response within 1 business day or sooner. We’re available Monday through Friday from 9 AM to 5 PM PST, so emails received during the weekend and holidays will be answered during normal business hours. There’s a human behind every response and rest assured we’re giving it the attention it deserves.

Please make sure you use the email address registered with your Dear Brightly account and whitelist to ensure our emails don’t go to your spam folder. If you cannot use the email address that you used to register, please include it in your email. We need as much information as possible to confirm your account.